Any agency who are entering Extraordinary Circumstances (ECs) are invited to review the training video posted on the Training page, under ‘Webinars’. These ECs are not entered on a per claim, per child, or per authorization basis, but rather just entered once for the entire overlapping date range the agency is affected, and should be entered within 30 days of relief date. Please follow the link for additional information.

A recent update of EIBilling included an enhancement of the Provider Payment Profile Report, specifically the inclusion of a new row titled 'Closed' claims., Follow this link for additional information on this report update.

When utilizing the Medicaid 835 Remittance Detail Report, please note that there are 2 new date fields, From and To Date (for dates of service). Please select From Date of 4/1/2013 and To Date of current date in order to view all claims within the chosen cycle. Please follow the link to see an image of the date fields.

Have you experienced one or more of the following: Pages repeatedly loading or lagging? Login/sign-in problems? Images or videos not loading? If the answer is 'Yes' to any of these questions, clearing the browser cache may improve performance. Follow this link for guidance on clearing the browser cache on Android phones and iPads/iPhones.

The SFA has noticed an increase in Aetna rejections due to provider or therapist NPI number not being registered with Aetna. Please follow the link to register your NPI number with Aetna. You may choose to send in five or fewer at a time or request a spreadsheet to submit more than 6 at a time. This will ensure that your claims will be accepted and adjudicated by Aetna.

The New York State Department of Health, Bureau of Early Intervention (BEI) maintains a Central Directory of Early Intervention Services and Resources. The Directory, which is updated approximately every three months, contains lists of Approved Appendix Agencies/Individuals and Approved Basic Individuals. Because the approval of additional providers or changes in personnel is ongoing, the Bureau is providing a list of newly approved appendix providers within approximately the past 30 days. Please follow the link to access the list.

The NYS Department of Health (DOH) released information regarding Medicaid Lag Payments, affecting Cycles 2286 to 2290. Payment for Cycle 2286 will be delayed by one (1) week for those on the accelerated schedule. This will happen one more time for Cycle 2289. Please follow link for the full statement.

Please click the link for the Medicaid Payment Cycle Calendar, updated as of March 25, 2021.

On March 10, 2021, the Department of Health released updated guidance on "Revised Protocols for Personnel in Healthcare and Other Direct Care Settings to Return to Work Following COVID-19 Exposure – Including Quarantine and Furlough Requirements for Different Healthcare Settings." This guidance includes information on health care providers, including EI service providers, who have been fully vaccinated against COVID-19 and are exposed to COVID-19. Please follow the link to review the guidance.

Have you heard? The Bureau of Early Intervention has launched a Facebook group named, NYSDOH Early Intervention Community of Families. This group has been designed to support parents and caregivers of children in the Early Intervention Program from around New York State. Once they join the group, parents and caregivers are encouraged to share ideas, ask questions, and provide support to one another. Regular early intervention tips and resources are also regularly shared. Please click the link for more information.