Customer Service Center

 1(866) 315 3747


Hours of Operation: Monday - Friday 7 a.m. - 7 p.m. EST


Before calling in it is important to have the following information related to each claim:


     • Your NPI number and rendering provider’s name
     • The child's name and parents’ names
     • Insurance company
     • Authorization number, as well as CPT and ICD codes associated with the services rendered
     • Date(s) of service(s) and the county or municipality associated with the child
     • NYEIS billing information
     • The date the claim was submitted and any remittance reports including Explanation of Benefits (EOB) forms from insurers, when applicable

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EIBilling, c/o PCG -- 99 Washington Avenue, Suite 704 -- Albany, NY 12210